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Up to 10 Year Warranty

50 Years Experience

Local Manufacturing

The Watson Quality Guarantee

At Watson, we insist on manufacturing most of our products locally so that we can control and be proud of the quality that comes out of our factory. For this reason, we offer generously long-term warranties (up to 10 years) for some products, with the option for extended warranties too.

To put your mind further at ease, we also have the only local servicing team in the region. This means that if anything goes wrong with your product we will most likely fix it there and then ourselves instead of having to send it back to the factory that produced it, which may take weeks or even months to rectify and come back to you. 

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Just like our products, our guarantees are made to measure.

Specific to each individual product, they offer peace of mind for our valued customers across a variety of scenarios, although there are some exclusions:

* Accident
* Alterations
* Exposure to elements * Misuse
* Failure to adhere to measurement, installation, cleaning or maintenance instructions
* Fitted in a non-domestic environment
* Regular wear and tear
* Normal fading of fabrics and dyes 

The legal nitty-gritty

Our product guarantees are included under Australian Consumer Law. This means that you are entitled to a replacement/refund should there be a major failure, as well as compensation in the event of reasonably foreseeable loss or damage. Additionally, your product is eligible for repairs or replacement in the event it is not of acceptable quality and its failure does not amount to a major failure. We trust our guarantee is straightforward and simple, but should you need any further assistance or clarifications, please do not hesitate to contact our Customer Service team. They are on hand to address any queries you may have. 

Product Warranty
Alpha Awning Series (Wire Guides, SRS, Straight Drop, Pivot)
Up to 5 Years
Timber/PVC Shutters
Up to 10 Years
Cityscape Aluminium Shutters
Up to 10 Years
Motors & Motorisation Accessories
Up to 5 Years
Verishade
Up to 2 Years
Arena Honeycombs
Up to 5 Years
Crimsafe Screens and Doors
Up to 5 Years
Aluxor Folding Arm Awnings
Up to 5 Years
Aluxor Sintesi
Up to 5 Years
Aluxor Sundream
Up to 5 Years
Weinor Plaza Viva or Folding Arm Awnings
Up to 5 Years
Automatic Awnings
Up to 5 Years
System 2000 Awning
Up to 5 Years
Carbolite Awnings
Up to 2 Years
Roller Blinds
Up to 5 Years
Glideshift
Up to 5 Years
Vertilux Honeycombs & Skylights
Up to 5 Years
Verosol Blinds
Up to 2 Years
Roller Shutters
Up to 5 Years
Zipscreens
Up to 5 Years

Here's What Our Clients Are Saying

4.8
Perry Wiles
Perry Wiles
Verified Buyer
Very happy
Very happy with our new extendable awning - it will be just the thing for summer barbecues. Also very happy with the friendly, efficient and competent installation by the team!
Lorna G.
Lorna G.
Verified Buyer
If I could give 10 stars I would
All was done without any hassle, in short time, and the service I received when ordering made it so easy. Highly recommend.
Jennifer I.
Jennifer I.
Verified Buyer
Look no further you won't be disappointed!
Really great product and service with excellent communication with all the covid delays. Installation was seamless and it looks amazing!
Gail
Gail
Verified Buyer
Excellent service
Prompt follow up, even with supply delays. On time for appointments and we are very happy with products and installation.
Grant Battersby
Grant Battersby
Verified Buyer
High quality firm
All the Watson's staff were on time, friendly, respectful and professionally competent. It is worth paying for top quality service from a local company.
Rachael Rachael
Rachael Rachael
Verified Buyer
Smooth sailing from beginning to end
I’ve purchased blinds and am half way through the purchase of safety screens. I’ve found my experience to be smooth sailing from consultant stage to the end. After sales service has also been helpful. I’m very satisfied with the services of Team.