At Watson, we insist on manufacturing most of our products locally so that we can control and be proud of the quality that comes out of our factory. For this reason, we offer lifetime product warranties for all products manufactured in-house.
To put your mind further at ease, we also have the only local servicing team in the region. This means that if anything goes wrong with your product we will most likely fix it there and then ourselves instead of having to send it back to the factory that produced it, which may take weeks or even months to rectify and come back to you.
At Watson Blinds & Awnings, all products are covered for both manufacturing and installation defects, effective from the installation date. This warranty applies solely to the original purchaser, provided the product has not been removed from the window and proof of purchase can be supplied.
If a defect is assessed by Watson Blinds & Awnings as being the result of a manufacturing or installation issue, we will, at our discretion, repair or replace the item with a new product.
This warranty does not cover removal or re-installation costs for any returned or replaced items. However, in cases where the product does not meet the guarantees under the Australian Consumer Law, we will bear those costs in accordance with your legal rights. This warranty does not exclude or limit any rights or guarantees you are entitled to under Australian law.
Watson Blinds & Awnings does not provide warranty coverage for incorrect selections or change of mind. If products are manufactured to the customer’s supplied measurements and those measurements are incorrect, we cannot accept returns on that basis. However, our team will always do their best to work with you on a suitable resolution, including the possibility of alterations or remakes.
To lodge a claim under this warranty, please get in touch with your nearest Watson Blinds & Awnings store. You must be the original purchaser, able to provide proof of purchase, and the product must have been installed by our team.
Effective 17 December 2022.
Our Lifetime Warranty covers all products we make, including curtains and sheers.
For products that we sell but do not manufacture in-house, we offer the standard manufacturer’s warranty of up to 10 years. This warranty ranges from up to 2 years on some products and components, and up to 10 years on some fabrics only. It is not a blanket 10-year warranty.
If a home or building is sold with Watson products installed, the lifetime warranty does not pass on to the new owner, as the contract of sale was with the original owner.
Please note that before 17 December 2022, Watson warranties on all products were 2 years. If your installation was before this date, the current Watson Lifetime Warranty does not apply.
A Lifetime Warranty is a guarantee that Watson will repair or replace any defective parts for the product at no additional cost. The “lifetime” may refer to the suggested lifetime of the product (when used as intended), or the time that the product is in production or some years after that date.
Lifetime Warranty applies to orders received from 17 December 2022; deposits must be paid on or after this date. The Watson family and company have invested heavily in improved facilities, equipment, training and raw materials to be able to offer Lifetime Warranties on certain products.
Customers must follow the care instructions and guides provided on our invoices.
The term “original expected lifetime” refers to the defined expected life of a product manufactured by Watson. This includes installation, parts and accessories.
*Roman Blinds carry the external manufacturer’s warranty.
