Product Lifetime Warranties

50 Years Experience

Local Manufacturing

The Watson Quality Guarantee

At Watson, we insist on manufacturing most of our products locally so that we can control and be proud of the quality that comes out of our factory. For this reason, we offer lifetime product warranties for all products manufactured in-house. 

To put your mind further at ease, we also have the only local servicing team in the region. This means that if anything goes wrong with your product we will most likely fix it there and then ourselves instead of having to send it back to the factory that produced it, which may take weeks or even months to rectify and come back to you. 

Just like our products, our guarantees are made-to-measure.

Specific to each individual product, they offer peace of mind for our valued customers across a variety of scenarios, although there are some exclusions:

* Accident
* Alterations
* Exposure to elements * Misuse
* Failure to adhere to measurement, installation, cleaning or maintenance instructions
* Fitted in a non-domestic environment
* Regular wear and tear
* Normal fading of fabrics and dyes 

Lifetime Warranty – As of 17th December, 2022

  • Our Lifetime Warranty covers all products we make, including curtains and sheers.
  • For all products that we sell but do not manufacture in-house, we offer the standard manufacturers’ up-to 10 year warranty.
  • 5 years’ lifetime on all motors and motorisation accessories such as remotes, sensors and home automation hubs.
  • 10 year lifetime on all fabrics.
  • If a home/ building is sold with Watson products installed, the lifetime warranty doesn’t pass on to the new owner as the contract of sale was with the original owner.
  • Lifetime Warranties are only applicable to products made by Watson Blinds and Awnings Pty Ltd, and their subsidiaries, and/or partner entities.
  • In the event a part is deemed faulty or defective during its original expected lifetime, the customer will only be required to pay for the labour component of the rectification works;
    • Manufacturing labour charged at $65 per hour with timeframe to be determined by Watson Blinds and Awnings Pty. Ltd.
    • Installation and/or Service Call labour, charge at $65 per hour.
    • Minimum call-out fee of $199 exclusive of GST applies for all products outside of warranty.
  • A Lifetime Warranty is a guarantee that Watson will repair or replace any defective parts for products and comes at no additional cost for those items. The ‘lifetime’ may reference the suggested lifetime of the product (when used as intended), or the time that the product is in production or some years after that date).
  • Lifetime Warranty applies to orders received from 17th December, 2022. Deposits must be paid on or after this date. The Watson family and company have invested heavily in improved facilities, equipment, training and raw materials to be able to offer Lifetime Warranties on certain products.
  • Customers MUST follow our care instructions and guides provided on our invoices.
  • The term ‘original expected lifetime’ refers to the defined expected life (in years) of a product manufactured by Watson. This includes installation, parts and accessories.
    • Roller Blinds: 10 years
    • Vertical Blinds: 10 years
    • Verishades: 10 years
    • Panel Glides: 10 years
    • External Blinds: 10 years
    • Traditional window awnings: 10 years
    • Drapery, Sheers and Curtain Tracks: 10 years
    • Roman Blinds: 10 years

Here's What Our Clients Are Saying

Perry Wiles
Perry Wiles
Verified Buyer
Very happy
Very happy with our new extendable awning - it will be just the thing for summer barbecues. Also very happy with the friendly, efficient and competent installation by the team!
Lorna G.
Lorna G.
Verified Buyer
If I could give 10 stars I would
All was done without any hassle, in short time, and the service I received when ordering made it so easy. Highly recommend.
Jennifer I.
Jennifer I.
Verified Buyer
Look no further you won't be disappointed!
Really great product and service with excellent communication with all the covid delays. Installation was seamless and it looks amazing!
Verified Buyer
Excellent service
Prompt follow up, even with supply delays. On time for appointments and we are very happy with products and installation.
Grant Battersby
Grant Battersby
Verified Buyer
High quality firm
All the Watson's staff were on time, friendly, respectful and professionally competent. It is worth paying for top quality service from a local company.
Rachael Rachael
Rachael Rachael
Verified Buyer
Smooth sailing from beginning to end
I’ve purchased blinds and am half way through the purchase of safety screens. I’ve found my experience to be smooth sailing from consultant stage to the end. After sales service has also been helpful. I’m very satisfied with the services of Team.