The Watson Quality Guarantee

Lifetime Warranty – As of 17th December, 2022

• Our Lifetime Warranty covers all products we make, including curtains and sheers.
• For all products that we sell but do not manufacture in-house, we offer the standard manufacturers’ up-to 10 year warranty.
• 5 years’ lifetime on all motors and motorisation accessories such as remotes, sensors and home automation hubs.
• 10 year lifetime on all fabrics.
• If a home/ building is sold with Watson products installed, the lifetime warranty doesn’t pass on to the new owner as the contract of sale was with the original owner.
• Please note that before 17 December 2022 Watson Warranties on all products was 2 years, so if your installation was before this date then the current Watson Lifetime Warranty does not apply.
• Lifetime Warranties are only applicable to products made by Watson Blinds and Awnings Pty Ltd, and their subsidiaries, and/or partner entities.
• In the event a part is deemed faulty or defective during its original expected lifetime, the customer will only be required to pay for the labour component of the rectification works;
  • Manufacturing labour charged at $65 per hour with timeframe to be determined by Watson Blinds and Awnings Pty. Ltd.
  • Installation and/or Service Call labour, charge at $65 per hour.
  • Minimum call-out fee of $199 exclusive of GST applies for all products outside of warranty.
• A Lifetime Warranty is a guarantee that Watson will repair or replace any defective parts for products and comes at no additional cost for those items. The ‘lifetime’ may reference the suggested lifetime of the product (when used as intended), or the time that the product is in production or some years after that date).
• Lifetime Warranty applies to orders received from 17th December, 2022. Deposits must be paid on or after this date. The Watson family and company have invested heavily in improved facilities, equipment, training and raw materials to be able to offer Lifetime Warranties on certain products.
• Customers MUST follow our care instructions and guides provided on our invoices.
• The term ‘original expected lifetime’ refers to the defined expected life (in years) of a product manufactured by Watson. This includes installation, parts and accessories.
  
  
  • Roller Blinds: 10 years
  • Vertical Blinds: 10 years
  • Roman Blinds: 10 years
  • Honeycomb Blinds: 10 years
  • Veri shades: 10 years
  • Panel Glides: 10 years
  • External Blinds: 10 years
  • Traditional window awnings: 10 years
  • Drapery, Sheers and Curtain Tracks: 10 years