Terms and Conditions Watson Blinds

Promotions & Discounts

“Up To” Discounts

When a promotion says “up to” a percentage off (for example, up to 25%, 30%, 40% or 50% off), that figure is the maximum discount available. It does not mean that percentage comes off everything. The discount applies to selected products only, and the amount varies by product.

Example: in an “up to 25% off” promotion, eligible products are discounted by anywhere from 5% to 25%, depending on the product.

Promotion Rules

Only one discount, voucher or promotion can be used per order. Offers cannot be combined, and cannot be applied to quotes that have already been discounted.
Promotions apply to new orders and to existing quotes that have not yet gone into production. Orders already in production, service calls, upgrades and warranty orders are not eligible.
A minimum spend of $1,000 applies to discount promotions.
$250 Visa Gift Card offers require a minimum spend of $2,500.
Discounts and vouchers cannot be used with interest-free payment options.
Discounts and vouchers do not apply to Crimsafe iQ products unless specially approved.

Vouchers, Gift Vouchers & Store Credit

Vouchers are for new orders only. They cannot be used on orders already in production or installed, orders with an outstanding balance due, service calls or upgrades.
Vouchers are not transferable and are valid for 12 months from the date of issue unless stated otherwise on the voucher.
Vouchers cannot be used on quotes that are already discounted by more than the voucher amount.
Minimum spend to redeem: $1,000 for a $100 voucher, $2,000 for a $200 to $499 voucher (including $300 vouchers), and $3,500 for a voucher of $500 or more.

Donation Vouchers

Donation vouchers are for new orders only and cannot be combined with any other discount, voucher or promotion.
The full voucher must be used in a single purchase. No change or refunds are given.

Price Beat Guarantee

If you’re quoted a lower price elsewhere for the same locally made product, made from the same quality materials and with the same warranty, we’ll beat it.

Does not apply to imported products, products we don’t make in-house, or quotes from online sellers (our quotes include installation, which isn’t itemised).
You must provide a fully detailed, like-for-like quote.
Cannot be combined with any other promotion.
Watson management decides whether products and materials are equivalent, and that decision is final.

Any dispute about a promotion, voucher or discount will be decided by the General Manager, whose decision is final.

Quotes & Orders

Quotes are valid for 21 days.
Please check that every specification on your quote is correct. Paying a deposit confirms you accept the products as quoted and these terms and conditions.
We are not responsible for specification changes you request after manufacture has started.
Where a check measure is needed, final sizes and the final price are confirmed after that visit. If the price changes, we’ll tell you before ordering materials or starting manufacture. If the price goes up and you no longer wish to proceed, you can cancel and we’ll refund your deposit in full.
All work follows our standard specifications unless different instructions are documented and signed on a Watson Blinds and Awnings form.

Payment Terms

A minimum deposit of 50% of the order value (including GST) is required before work starts. The deposit is non-refundable once materials are ordered and manufacture is under way.
The balance is due when manufacture is complete, before installation is booked.
Products remain the property of Watson Blinds and Awnings until paid in full. If these terms are not met, we may repossess the products without notice, and the purchaser is responsible for any costs incurred.
Commercial customers must provide an ABN and pay C.O.D. unless a Credit Application has been approved.
Insurance work is payable on completion unless your insurer provides a purchase order before manufacture or rectification starts. Any excess not paid by the insurer is payable in place of the deposit.
Amex payments attract a 2% card surcharge. Any Visa or Mastercard surcharge will be shown on your quote.

Interest-Free Finance

We offer interest-free finance through zipMoney: 6, 12, 24 or 48 months interest free on orders of $2,500 or more. No surcharge applies when you pay with zipMoney, but it cannot be combined with any discount, voucher or promotion. Choose weekly, fortnightly or monthly repayments, starting from $40/month, based on your account’s credit limit. zipMoney is interest free if you pay off your purchase within the interest-free period.

Available to approved applicants only. Minimum monthly repayments are required. Paying only the minimum monthly repayment will not pay out the purchase within the interest-free period. Any balance outstanding at the expiry of the interest-free period will be charged interest at the contractual rate, currently 19.9%. A $9.95 monthly account fee applies. A $99 establishment fee may apply. See your contract for further details. Credit provided by zipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878). The applicable interest-free period is at the discretion of Watson Blinds and Awnings Pty Ltd and may not be available in conjunction with any promotional offers.

Installation & Completion

Please provide clear access inside and outside the building, and remove valuables and obstructions from the work areas. This also applies to tenants, agents and other third parties.
Tell us about any hazardous materials or asbestos on site when you place your order.
We take every care during installation, but we are not responsible for damage to the premises or interruption to services caused by circumstances beyond our control.
We’ll complete your order as soon as possible and keep you informed of any delays, but we are not responsible for delays beyond our control.

Lifetime Warranty

Products made by Watson Blinds and Awnings Pty Ltd (and its subsidiaries and partner entities), including curtains and sheers, carry our Lifetime Warranty against manufacturing and installation defects from the installation date. It applies to orders with deposits paid on or after 17 December 2022. Orders placed before that date carry our previous 2-year warranty.

If we find a part is defective within the product’s original expected lifetime, we’ll repair or replace it at our discretion, at no cost for the part. You pay only for the labour.

Original expected lifetime (including installation, parts and accessories):

Roller Blinds: 10 years
Vertical Blinds: 10 years
Veri Shades: 10 years
Honeycomb Blinds: 10 years
Panel Glides: 10 years
External Blinds: 10 years
Traditional Window Awnings: 10 years
Drapery, Sheers and Curtain Tracks: 10 years
Roman Blinds: 3 years (external manufacturer’s warranty)

Products We Don’t Make

Products we sell but don’t manufacture carry the manufacturer’s warranty. This varies by product and is not a blanket 10-year warranty:

Some products and components: up to 2 years
Motors and motorisation accessories (remotes, sensors, home-automation hubs): 5 years
Fabrics: up to 10 years

Who Is Covered

The original purchaser only, with proof of purchase. The warranty does not transfer to a new owner if the property is sold.
The product must have been installed by our team and not removed from the window.
You must follow the care instructions provided on your invoice.

What Is Not Covered

General wear and tear.
Misuse, neglect, alterations, accidents or abuse.
Incorrect measurement, installation, cleaning or maintenance that doesn’t follow our guidelines.
Fabric damage from scrubbing, or from soaps, powders or detergents we haven’t approved.
Fungal growth from a build-up of grime, leaves, bird droppings or pooled water.
Natural weathering and ageing, such as fabric shrinkage, fading, timber warping or discolouration.
Mould, mildew or warping from high humidity.
Natural variation in materials such as linen, cotton and timber (creasing, fading, uneven texture or grain).
Weather damage, including wind, rain, hail and lightning. Awnings should not be left out in wind or rain.
Installations exposed to salt spray, moisture-laden air, industrial emissions or other corrosive conditions.
Electrical work and related costs, which are the customer’s responsibility, and batteries.
Products left damaged or not working for more than three months without being reported.
Modifications or installation by anyone other than a Watson technician, or installation that doesn’t follow our instructions.
Incorrect product selections or change of mind.
Products made to measurements supplied by the customer that turn out to be incorrect. We’ll still do our best to find a solution with you, such as alterations or a remake.

The warranty does not cover the cost of removing or reinstalling returned or replaced items. However, where a product does not meet the guarantees under the Australian Consumer Law, we will cover those costs in line with your legal rights. This warranty does not exclude or limit any rights or guarantees you have under Australian law.

Labour & Call-Out Fees

Manufacturing labour: $65 per hour (time determined by Watson Blinds and Awnings).
Installation and service-call labour: $65 per hour.
Minimum call-out fee for products outside warranty: $199 (excluding GST).

How to Make a Warranty Claim

Contact your nearest Watson Blinds & Awnings store with your proof of purchase.

Service Calls

All service calls attract a call-out fee. If out-of-warranty products need to be removed or reinstalled, we’ll only do this with your consent that Watson is not liable for damage to the product during the work. We always take the utmost care, but products that haven’t been well maintained can sometimes be damaged during removal.

Curtains, Fabrics & Natural Materials

Natural fibres such as linen and cotton absorb and release moisture as temperature and humidity change, so some movement over the life of the product is normal. This can include minor shrinkage or stretching, puckering, and waviness in hems and seams. Sunlight will also affect natural fibres over time.

Colours and textures can vary slightly between samples, screens, printed images and the finished product, and timber and fabric naturally vary in grain, texture and shade.

These characteristics are not manufacturing defects. If you think something is faulty, contact us and we’ll inspect it. Nothing in this section limits your rights under the Australian Consumer Law.

Email Communication

By accepting a quote with Watson Blinds and Awnings Pty Ltd, you agree to receive ongoing communication and marketing about our brand, products and community activities.

Terms and Conditions