Terms and Conditions

PROMOTIONS

2024: UP TO 20% SPRING SALE – ENDS DECEMBER 1st 2024

2024: JANUARY – NEW YEAR, NEW LOOK! PROMO

• $400 Voucher (Minimum spend to avail is $3000)
• This offer cannot be applied to existing quotes that already have a discount.
• This offer cannot be used in conjunction with any other offer, e.g. $250 voucher or Interest Free payment options.

BEAT ANY QUOTE – SPRING 2023

• This offer applies to locally made product of the same quality only.
• Does not apply to products that are imported from other countries or products that we do not make in-house.
• This  offer cannot be used in conjunction with any other promotions.

Voucher Terms and Conditions

• Any voucher we offer cannot be used in conjunction with any other vouchers or discounts, that includes donated vouchers.
• This offer is available to new orders only and cannot be used for orders that are currently in process or already in production.
• Minimum spend to avail the $300 voucher is $2,000.
• Vouchers cannot be used in conjunction with any interest free payment options

Price Beat 

• If you find the same product that is also made locally and from the same quality materials used by Watson with the same warranty periods, Watson guarantees to beat the price you have been quoted elsewhere.
• A fully detailed and like-for-like quote must be provided for comparison purposes.
• This cannot apply to quotes received from online vendors as installation costs are built into your Watson quote and are not itemised.
• The quality of the same product and quality of the materials used are at the discretion of Watson Management and their decision is both final and non-negotiable.

Lifetime Warranty – As of 17th December, 2022

• Our Lifetime Warranty covers all products we make, including curtains and sheers.
• For all products that we sell but do not manufacture in-house, we offer the standard manufacturers’ up-to 10 year warranty.
• 5 years’ lifetime on all motors and motorisation accessories such as remotes, sensors and home automation hubs.
• 10 year lifetime on all fabrics.
• If a home/ building is sold with Watson products installed, the lifetime warranty doesn’t pass on to the new owner as the contract of sale was with the original owner.
• Please note that before 17 December 2022 Watson Warranties on all products was 2 years, so if your installation was before this date then the current Watson Lifetime Warranty does not apply.
• Lifetime Warranties are only applicable to products made by Watson Blinds and Awnings Pty Ltd, and their subsidiaries, and/or partner entities.
• In the event a part is deemed faulty or defective during its original expected lifetime, the customer will only be required to pay for the labour component of the rectification works;
  • Manufacturing labour charged at $65 per hour with timeframe to be determined by Watson Blinds and Awnings Pty. Ltd.
  • Installation and/or Service Call labour, charge at $65 per hour.
  • Minimum call-out fee of $199 exclusive of GST applies for all products outside of warranty.
• A Lifetime Warranty is a guarantee that Watson will repair or replace any defective parts for products and comes at no additional cost for those items. The ‘lifetime’ may reference the suggested lifetime of the product (when used as intended), or the time that the product is in production or some years after that date).
• Lifetime Warranty applies to orders received from 17th December, 2022. Deposits must be paid on or after this date. The Watson family and company have invested heavily in improved facilities, equipment, training and raw materials to be able to offer Lifetime Warranties on certain products.
• Customers MUST follow our care instructions and guides provided on our invoices.
• The term ‘original expected lifetime’ refers to the defined expected life (in years) of a product manufactured by Watson. This includes installation, parts and accessories. 
  • Roller Blinds: 10 years
  • Vertical Blinds: 10 years
  • Veri shades: 10 years
  • Roman Blinds: 10 years
  • Honeycomb Blinds
  • Panel Glides: 10 years
  • External Blinds: 10 years
  • Traditional window awnings: 10 years
  • Drapery, Sheers and Curtain Tracks: 10 years

Price Guarantee

• If you find an identical, locally made quality product for a cheaper price, we’ll match it.
• If you find a cheaper, inferior product with a shorter warranty that’s imported – we’ll BEAT it (in quality, integrity).

Spring/ Summer Offer 2022

– Spring/ Summer offer – Credit amount can be applied to new orders only and cannot be applied to orders that are already in production or installed, or for orders where outstanding balances are already due.
– Spring/ Summer offer – $300 in-store credit cannot be used in conjunction with any vouchers or other discounts.
– A minimum order value of $2,000 applies to vouchers/ in-store credit of $300

Donation Vouchers

– All donation vouchers cannot be used in conjunction with any discounts, vouchers, or promotional offers.
– They are available to new orders only and cannot be used for orders that are currently in process or already in production.
– The full voucher has to be used in one single purchase and no refunds will be provided.

QUOTATION PERIOD

VALID FOR 14 BUSINESS DAYS

PRODUCT CHOICE

Customers are advised at Point-of-Sale to be clear on all specifications agreed about the products purchased.

Watson Blinds and Awnings will not accept responsibility where the customer chooses to change specifications after manufacture has commenced. A paid deposit shall be considered acceptance of the details for the products outlined in the quotation and these terms and conditions.

COMPLETION

Watson Blinds and Awnings will complete your order as soon as possible. No responsibility is accepted when delays occur due to circumstances that are beyond the control of Watson Blinds and Awnings. The Watson team will endeavour to keep you informed in the event of any delays.

Watson Blinds and Awnings seeks to achieve the best standards in manufacture and installation of products purchased from our organisation. All work undertaken by Watson Blinds and Awnings is at our instruction unless specific instructions or differing specifications are documented and signed on a Watson Blinds and Awnings designated form.

PRODUCT INSTALLATION

Customers, including tenants, agents or third parties are required to provide suitable access for all installation inside and outside the building. Occupants should remove any valuables, which could be damaged, or any obstructions that may interfere with any such installation.

Whilst every care will be taken when installing products, no responsibility will be accepted for any damage to premises or interruption to services where such damage or interruption is a result of circumstances beyond the control of Watson Blinds and Awnings.

Customers must advise if there are any hazardous materials or asbestos on site at time of placing order.

PAYMENT TERMS

A minimum deposit of 50% of order value inclusive of GST is required prior to commencement of the job and the balance is to be paid once production is complete and the install date is booked.

Deposit is non- refundable once materials are ordered and manufacture is in progress.

Payment is due on completion of manufacture and prior to the installation being scheduled.

Commercial Customers are required to provide an ABN Number and will be C.O.D unless a Credit Application Form is completed and approved.

All products purchased remain the property of Watson Blinds and Awnings until full payment is received for the product and service as agreed to by both parties at the time of a deposit paid signalling acceptance of these terms and conditions.

Watson Blinds and Awnings reserve the right to and can without notice seek possession products in the event these terms are not met. The purchaser will be responsible for any additional costs incurred in this event.

Customer must pay for works that are subject to insurance claims on completion of works unless the insurer provides a Purchase Order prior to commencement of manufacture or rectification of damaged products. Any excess not paid for by the Insurance company is to be paid in lieu of deposit.

Payments made by Amex attract a 2% Card Fee Surcharge. MasterCard and Visa payments may attract a card fee surcharge but will always be included in the details of a respective quote.

DISCOUNT PROMOTIONS, GIFT VOUCHERS, STORE CREDIT

Discount Promotions

– All discount promotions are applicable ONLY to customers with existing quotes on orders that have not yet gone into production.
– All orders already in production are not eligible for any further discounts.
– All service, upgrades, & warranty orders are not eligible for any further discounts and promotions.
– All discounts can only be used 1 at a time, not in conjunction with any other offer, voucher or promotions.
– Discount promotions do not apply to quotes that have already been discounted.
– All $250 Visa Gift Cards require a $2500 minimum spend and cannot be received in conjunction with any other discounts or vouchers.

– Minimum spend is $1000.

For GIFT VOUCHERS OR STORE CREDIT handed out on or after March 3rd 2018.

– Vouchers can only be used 1 at a time, not in conjunction with any other offer, voucher or discounts.
– Vouchers must only be used on new orders, not for jobs already in production or installed, or for orders where outstanding balances are already due.
– Vouchers are valid for 12 months from the date of issue unless otherwise stated on the voucher.
– A minimum order value of $1,000 applies to vouchers or store credit of $100, and $2000 for vouchers or store credit to the value of $200+. For vouchers of $500 or more the minimum spend is $3500.
– These vouchers cannot be used in conjunction with any other promotion offer or gift voucher and does not apply to service calls or upgrades. This offer also applies to new orders only and does not apply to orders that are already in production.

– Vouchers & Discount Promotions can not be applied to the following products, unless the order is granted special approval:
– Crimsafe IQ products

Any disputes will be handled by the General Manager where they reserve the right to leave decisions as final.

Interest Free Payment Options

Watson Blinds and Awnings Pty Ltd offers interest free finance (Up to 48 months interest free) through the following finance partners:

zipMoney – 6, 12, 24, 48 months interest free (Minimum order value $2500)

No surcharges will apply to your order if you choose to pay through zipMoney. However, interest free finance cannot be used on your Watson Blinds and Awnings order in conjunction with any discounted offer or promotion.

Choose from weekly, fortnightly or monthly payments to suit your lifestyle. Repayments start from $40/month and are based on your account’s credit limit.
zipMoney is interest free if you pay off your purchases within the interest free period.

Available to approved applicants only. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will not pay out the purchase within the interest free period. Any balance outstanding at the expiry of the interest free period for the purchase will be charged interest at the contractual rate, currently 19.9%. A $6 monthly account fee applies. A $99 establishment fee may apply. See your contract for further details. Credit provided by zipMoney Payments Pty Limited (ABN 58 164 440 993, Australian Credit Licence Number 441878). The applicable interest free period is at the discretion of Watson Blinds and Awnings Pty Ltd and may not be available in conjunction with any promotional offers.

Service Calls

All service calls  are subject to a call out fee and when the job requires a removal or re-installation of existing products that are out of warranty, it will only be carried out with consent from the customer that Watson accepts no liability for damage to the product while carrying out the work. We will of course take the utmost care while doing so, but if the product has not been well-maintained there may be circumstances where we cannot avoid the damage caused during the removal process.

Email Communication

By accepting a quote with Watson Blinds and Awnings Pty Ltd, you give us permission through usage by conduct to receive ongoing communication and advertising materials relevant to our brand, products and community activities.