Role: Customer Service Representative and Showroom support
Reporting to: Customer Service Representative Team Leader
Direct Reports (if appropriate): N/A
Key Relationships: Installation Team Leaders, Production Managers, Head of Operations
Location/s: Based – Hume ACT
Purpose
Deliver superior service to our internal and external customers throughout their entire journey with Watson Blinds from initial contact to after sales support. Engage with our customers with due accountability to deliver results that inspire future sales and recommendations. Make judgements and decisions inline with our values and code of conduct.
Responsibilities
- Multitask calls, emails and enquiries identifying priorities and scope of urgency, responding to customer enquiries (email and SMS within 24 hours)
- Make outbound calls responding to customer enquiries and follow ups required
- Explain the process to customers clearly to ensure customers are prepared for appointments and lead times
- Maintain accountability and integrity – follow up on promises to ensure that what has been guaranteed is completed, including post conversation and customer interaction
- Take payments from customers securely for upcoming works and supply parts
- Actively engage in training and workplace activities
- Commit to upholding the Watson Values – Quality, Integrity, Ease, Experience
Requirements
- Customer service experience – preferably face to face and phone based
- Strong computer skills – ability to use web based applications including but not limited to email, calendar management, Zendesk, Google suite.
- Ability to investigate solutions independently, using research techniques such as Google and Wikipedia
- Previous industry experience and product knowledge would be advantageous
- Friendly and approachable personality
- Strong communication skills
- Work well within a team as well as independently and unsupervised
- Support our strategic priorities and uphold the values of Quality, Integrity, Ease and Experience
- Have full work rights in Australia
$ aligned with duties and experience – other benefits include:
- Autonomy, but with a supportive management team and work environment
- Job security with a well established business
- Uniform
- Birthdays off
- Awesome team culture
We will be assessing applications as we receive them and looking to fill the position quickly, so get in touch and let us know why you are interested! Confidentiality is assured for all applicants.
If you would like further information about the role, please email recruitment@watsonblinds.com.au or call Fiona Collis on 02 6192 6832.
To apply for the role, please submit your application through our advert on SEEK.